It's not often that a customer who bought a Springfree from us over a year ago calls for a chat, but that is what just happened. I remembered the customer very well from the time they bought because they were the second person in as many days to call in search of peace and quiet. I had never really thought about our trampoline as offering peace and quiet because at our house it delivers nothing but the sound of noisy children playing and having fun but that was not what the customer meant.
They were already on their second spring based trampoline in 3 years and as you would expect the springs had again rusted and as a result squeaked every time the kids bounced. Being in London meant the neighbours lived in close proximity and they were again complaining about the grating squeaking noise.
I assured the customer before they went ahead and bought their third trampoline that this would be their last and guaranteed that their Springfree would not squeak. Unusually, the customer asked me to put my money where my mouth was and offer a 1 year guarantee against squeaking. This is obviously not a guarantee we offer as standard but I had no other choice than to agree.
What I didn't realise was that they had added a reminder to their diary to call me in a year. They had actually entered "call Rainbow to get trampoline replaced" thinking I would have to eat my words. Even though the trampoline didn't squeak at all, I was delighted they still took the time to call to thank us for backing our product.
I wonder what else we are selling rather than just a simple trampoline?
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